CSR-Voice Account

Digital Room (Philippines), Inc.; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Monthly performance incentives

Rewards and recognition programs

Fun and engaging work environment

Job summary

Digital Room (Philippines), Inc. is seeking an English-speaking Customer Service Associate for an office-based role at Paragon Plaza, Mandaluyong. You will connect with clients, deliver friendly service, and help turn first-time callers into loyal customers.

This on-site position requires night shifts and weekend schedules. The company offers monthly incentives, rewards and recognition programs, and a fun, engaging work environment.

Qualifications

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate.
• Excellent spoken and written English communication skills.
• With or without BPO experience can apply.
• Willing to work in an office-based setup.
• Willing to work in Paragon Plaza, Mandaluyong.
• Amenable to night shift and weekend schedules.

Responsibilities

• Connect with clients to build strong relationships, deliver excellent customer service, and create raving fans of the business.
• Establish genuine rapport with customers and proactively identify their needs and concerns.
• Resolve customer issues completely—ideally within a single call.
• Provide timely feedback and escalate issues when necessary to customer service executives.
• Stay informed about the latest company updates, products, and services.

Skills

English Communication

Customer Service

Problem Solving

Team Player

Education

High School Diploma (Old Curriculum)

Senior High School Diploma

Job description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Maternity & Paternity Leave

Primary Duties and Responsibilities:

• Connect with clients to build strong relationships, deliver excellent customer service, and create raving fans of the business.
• Establish genuine rapport with customers and proactively identify their needs and concerns.
• Resolve customer issues completely—ideally within a single call.
• Provide timely feedback and escalate issues when necessary to customer service executives.
• Stay informed about the latest company updates, products, and services.

Qualifications:

• At least aHigh School Graduate (Old Curriculum)orSenior High School Graduate
• Excellentspoken and written English communication skills
• With or without BPO experience can apply
• Willing to work in anoffice-based setup
• Willing to work inParagon Plaza, Mandaluyong
• Amenable tonight shiftandweekend schedules

What We Offer:

• A fun and engaging work environment
• Rewards and recognition programs
• Monthly performance incentives

English Language Customer Service Problem Solving Team Player People Skills Call Centre