Customer Service Representative

Myeg Philippines Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service organization in Makati is seeking a candidate with a Bachelor's degree and over two years of experience in customer service. The role includes adhering to communication procedures, managing customer requests, and providing accurate information. Knowledge of online payment systems is a plus. Excellent verbal and written communication skills are essential.

Qualifications

• More than two years of experience in customer service or a related role.
• Knowledge of online payment systems or fintech is an advantage.

Responsibilities

• Adhere to customer service communication procedures.
• Coordinate project development and follow-up on status.
• Manage customer requests and complaints effectively.

Skills

Excellent communication skills

Customer service experience

Problem-solving

Education

Bachelor's/College Degree in Business or Related Field

Job description

1. Adheres to customer service communication procedures and Standard Operational Procedures.
2. Coordinates project development and status follow up.
3. Keep records of customer interactions, process accounts and files.
4. Manages customer requests and/ or complaints and formulate resolution within the time limit.
5. Engage with incoming calls from customers/ clients.
6. Provides accurate, valid and complete information using the right method and tools.
7. Provides necessary assistance to eGov Operations Unit and Payments.
8. Recommends and/ or suggests quality improvement on work related matter.

• Candidate must possess at least a Bachelor's/College Degree or graduated with any business course.
• He/she must have more than two (2) years’ work experience as Customer Service or related role.
• Knowledge in online payment system or fintech company is an advantage.
• Excellent communication skills in verbal and written is essential.