Customer Service Associate

Cepat Kredit Financing Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial service company in the Philippines is seeking candidates for a customer service role focused on handling inquiries through various channels, maintaining strong communication skills, and demonstrating professional service. Applicants must be graduates of a four-year business course, possess product knowledge, and be proficient in Microsoft Office. This role emphasizes building client relationships and ensuring customer satisfaction in all interactions.

Qualifications

• Must have product and process knowledge.
• Possesses a professional attitude and strong work ethics.
• Has the ability to build and maintain good relationships with clients.

Responsibilities

• Respond to customer inquiries via phone, chat, email, or social channels.
• Ensure accurate logging of interactions in the CRM system.
• Maintain high QA and CSAT scores through professional service.

Skills

Excellent communication skills

Customer service knowledge

Listening skills

Education

Graduate of any four‑year Business Course

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via phone, chat, email, or social channels within SLA.
• Ensure accurate logging of interactions and resolutions in the CRM system or other platforms.
• Resolve customer concern efficiently and elevate as needed.
• Maintain high QA and CSAT scores through professional and empathetic service.
• Exhibit Genuine Care by demonstrating ownership, empathy, and proactive assistance.
• Participate in regular QA evaluations, calibrations, and coaching sessions.
• Contribute feedback and observations to improve the overall customer experience.
• Collaborate with internal departments concerned regarding the inquiries and concerns of customers.
• Inform clients/customers about the payment process, guidelines and their payment balance.
• Responsible for day‑to‑day sending of payment confirmations and payment receipts to the Treasury Department for posting of payments.
• Processing of Certificate of Full payment or any loan documents requested by clients.
• Processing of payment adjustments based on customer’s request.
• Perform other tasks assigned from time to time.

JOB SPECIFICATIONS:

• Graduate of any four‑year Business Course
• Must have product and process knowledge
• Must have knowledge on customer service principles and practices
• Possesses excellent communication and listening skills
• With professional attitude and strong work ethics
• Has the ability to build and maintain good relationships with clients
• Computer proficient especially Microsoft Word, PowerPoint and Excel.