Customer Service Representative

One Alpha Comm. Inc.; Las Piñas; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service provider in Metro Manila is seeking a Customer Service Representative to assist customers with inquiries and resolve complaints. The ideal candidate will have a Bachelor's degree and strong customer service skills. Responsibilities include supporting the sales team and maintaining detailed logs of customer interactions. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• 0–2 years of customer service experience preferred.
• Capable of supporting back office processes and sales management.
• Exceptional interpersonal skills and a positive attitude.

Responsibilities

• Assist customers with inquiries, providing accurate information and solutions.
• Resolve customer complaints efficiently and professionally.
• Support the sales team with back office tasks.

Skills

Strong customer service skills

Team player

Strong work ethic

Education

Bachelor's degree in a relevant field or equivalent experience

Job description

Job Description

• Assist customers with inquiries, providing accurate information and solutions.
• Resolve customer complaints efficiently and professionally to ensure satisfaction.
• Support the sales team with back office tasks and maintain the sales pipeline.
• Collaborate with team members to improve customer experience and service delivery.
• Maintain detailed records and logs of customer interactions for future reference.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field or equivalent experience
• Experience Level: 0–2 years of customer service experience preferred
• Skills and Competencies: Strong customer service skills, team player, strong work ethic
• Responsibilities and Duties: Capable of supporting back office processes and sales management
• Qualities and Traits: Exceptional interpersonal skills and a positive attitude

Working Location

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