Customer Service Representative

Magic Payment Inc.; Manila; On-site; PHP 312,000 - 469,000; Full time

Job summary

Magic Payment Inc. is seeking a customer support professional in Manila to handle inquiries via chat and messaging channels, assisting with accounts, payments, transactions, refunds, and related concerns.

You will investigate payment issues, coordinate with internal teams and partners, and provide timely updates while documenting interactions and resolutions. The role requires strong English communication and problem-solving skills, with a willingness to work a 24/7 rotating shift.

Qualifications

• 2+ years of college education; Bachelor's degree preferred.
• Fresh graduates are welcome to apply.
• Customer service, BPO, chat support, or fintech experience is advantageous but not required.
• Good written and verbal English communication skills.
• Comfortable communicating with customers through chat and messaging platforms.
• Strong problem-solving and attention-to-detail skills.
• Basic knowledge of Microsoft Office or Google Workspace.
• Willing to work on a 24/7 rotating shift, including weekends and holidays.

Responsibilities

• Handle customer inquiries and concerns through chat and messaging channels.
• Assist customers with account, payment, transaction, refund, and other payment-related concerns.
• Investigate transaction issues such as failed payments and delayed credits.
• Coordinate with Operations, Finance, Technology, merchants, and payment partners to resolve concerns.
• Provide accurate and timely updates to customers and merchants.
• Document customer interactions, issues, and resolutions accurately in the internal system.
• Escalate complex or unresolved concerns to the appropriate team or supervisor.
• Support proper shift handover by providing clear case summaries.
• Follow company SOPs, communication standards, and data privacy policies.
• Deliver professional, patient, and customer-focused service at all times.

Skills

Customer service

Chat support

BPO experience

Fintech experience

English communication

Teamwork

Problem-solving

Education

Some college education

Bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

Job description

• Handle customer inquiries and concerns through chat and messaging channels.
• Assist customers with account, payment, transaction, refund, and other payment-related concerns.
• Investigate transaction issues such as failed payments and delayed credits.
• Coordinate with Operations, Finance, Technology, merchants, and payment partners to resolve concerns.
• Provide accurate and timely updates to customers and merchants.
• Document customer interactions, issues, and resolutions accurately in the internal system.
• Escalate complex or unresolved concerns to the appropriate team or supervisor.
• Support proper shift handover by providing clear case summaries.
• Follow company SOPs, communication standards, and data privacy policies.
• Deliver professional, patient, and customer-focused service at all times.

Qualifications

• At least 2 years of college education; Bachelor's degree is preferred.
• Fresh graduates are welcome to apply!
• Customer service, BPO, chat support, or fintech experience is an advantage but not required.
• Good written and verbal English communication skills.
• Comfortable communicating with customers through chat and messaging platforms.
• Strong problem-solving and attention-to-detail skills.
• Basic knowledge of Microsoft Office or Google Workspace.
• Willing to work on a 24/7 rotating shift, including weekends and holidays.
• Customer-oriented, patient, reliable, and willing to learn.
• Able to work independently and as part of a team.