Customer Service Representative

Nexus Dynamix Opc; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A healthcare company in Makati is looking for a full-time position. Responsibilities include managing patient recall efforts, scheduling appointments, and data entry. The role requires a bachelor's degree, no prior experience is necessary, and candidates should possess strong organizational and communication skills. The ideal candidate will be a team player with a customer service mindset.

Qualifications

• Bachelor's degree required.
• No experience required.
• Effective communication skills with patients and providers.

Responsibilities

• Coordinate and manage patient recall efforts and referral tracking.
• Schedule patient appointments based on needs.
• Perform accurate data entry into health records.
• Verify insurance eligibility prior to appointments.

Skills

Team player

Problem-solving

Organizational skills

Interpersonal skills

Customer service

English language proficiency

Strong work ethic

Education

Bachelor's degree

Job description

This is a full-time, on-site position in Makati, with no experience required, and a bachelor's degree.

Job Description

• Coordinate and manage patient recall efforts and referral tracking to ensure continuity of care.
• Schedule patient appointments accurately based on provider availability and patient needs.
• Perform accurate and timely data entry into electronic health records and other systems.
• Verify insurance eligibility and benefits prior to appointments and assist patients with questions related to coverage.
• Communicate effectively with patients, providers, and internal departments to facilitate a smooth patient experience.
• Maintain confidentiality of all patient information in compliance with HIPAA and organizational policies.

Required skills include being a team player, problem-solving, organizational skills, interpersonal skills, customer service, English language proficiency, and a strong work ethic.

Working Location

The position is based in Makati.

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