Customer Service Representative | Onsite: Makati

Carenet-Health-; Makati; On-site; PHP 315,000 - 377,000; Full time

Job summary

Carenet Health in Manila, Philippines, is seeking a customer service-oriented individual to support patients, providers, and pharmacies. The role emphasizes empathy, multitasking, and adherence to compliance in a fast-paced environment.

The position requires a healthcare-minded approach, strong typing skills, and proficiency with Windows and Office tools. Training and collaboration across teams are expected to ensure high-quality patient support.

Qualifications

• High School diploma or equivalent.
• 12+ months of general business experience, preferably in customer service.
• Typing speed of at least 35 wpm.
• General knowledge of Windows, Outlook, Word and Excel.

Responsibilities

• Schedule radiology appointments and respond to inquiries per standards.
• Research customer issues and identify workable solutions.
• Identify customer needs and build trust while maintaining relationships.
• Manage multiple priorities and remove roadblocks to meet deadlines.
• Be proficient across multiple systems (Carenet CRM, client CRM, Teams, Outlook).
• Cross-train on other products and clients.

Skills

Empathy

Multitasking

Interpersonal skills

Attention to detail

Patient advocacy

Communication skills

Education

High School diploma/GED

Tools

Carenet CRM

Outlook

Excel

Word

Job description

Overview

Start date: 11/9/2026

Rate: Php 31,000

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you.

Is this you?

• Bring empathy and a passion for evidence-based care to all you do while remaining flexible.
• Multitasking and attention to detail are your superpowers.
• You have a strong healthcare background and believe part of your job is to advocate for your patients.
• You roll with the punches on any given day, with any given interaction, and never lose sight of the need to use your stellar interpersonal and skills.

• You respect different cultures and know that rule-following is essential to your personal integrity and your employer’s quality compliance.

A typical week in the life of this position:

• Schedule radiology appoation and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication
• Must be able to research customer issues and find workable solutions
• Can identify and understand customer needs; quickly gain customer trust and confidence while maintaining effective relationships with customers; takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction
• Manage through multiple and competing priorities.
• Determines the appropriate process to accomplish tasks while eliminating roadblocks, changing work behavior as needed to accommodate changing demands.
• Competency working in multiple systems, such as Carenet CRM, client(s) CRM, Teams, Outlook, etc.
• Ability and willingness to cross-train on other products and clients
• Perform other duties and responsibilities, as assigned
• Participate in coaching sessions, while being open to all feedback provided to improve performance

Requirements:

• High School diploma/GED or equivalent
• 12 or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
• Demonstrates the ability to type a minimum of 35 wpm
• Demonstrates general knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB,Tower, and BSA
• Demonstrates problem-solving skills