Customer Service Representative | Onsite: Makati

Carenet Health; Muntinlupa; Presencial; PHP 315.000 - 377.000; Jornada completa

Descripción de la vacante

Carenet Health is seeking a patient-focused representative to support healthcare customers. You will handle inquiries, schedule radiology appointments, research issues, and maintain professionalism across CRM and communication tools.

The role requires a High School diploma and 12+ months customer service experience, strong typing (35 wpm), and solid MS Office knowledge. You will work in a fast-paced, diverse environment emphasizing accuracy and empathy.

Formación

• High School diploma or equivalent required.
• 12+ months general business or customer service experience preferred.
• Typing 35 wpm and basic computer skills required.

Responsabilidades

• Bring empathy and a passion for evidence-based care to all interactions.
• Multitask with attention to detail while assisting patients and representatives.
• Advocate for patients and ensure quality, compliant service.
• Navigate multiple systems such as Carenet CRM, Teams, Outlook, and more.
• Cross-train on other products and participate in coaching sessions.

Conocimientos

Typing 35 wpm

Problem solving

Customer service mindset

Educación

High School diploma/GED or equivalent

Herramientas

Windows

Microsoft Outlook

Microsoft Word

Microsoft Excel

CIB

Tower

BSA

Descripción del empleo

Rate: Php 31,000

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

Start date: 10/26/2026

Rate: Php 31,000

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you.

Responsibilities

• Bring empathy and a passion for evidence-based care to all you do while remaining flexible.
• Multitasking and attention to detail are your superpowers.
• You have a strong healthcare background and believe part of your job is to advocate for your patients.
• You roll with the punches on any given day, with any given interaction, and never lose sight of the need to use your stellar interpersonal and skills.
• You respect different cultures and know that rule-following is essential to your personal integrity and your employer’s quality compliance.

A Typical Week In The Life Of This Position

• Schedule radiology appo ation and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication
• Must be able to research customer issues and find workable solutions
• Can identify and understand customer needs; quickly gain customer trust and confidence while maintaining effective relationships with customers; takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction
• Manage through multiple and competing priorities.
• Determines the appropriate process to accomplish tasks while eliminating roadblocks, changing work behavior as needed to accommodate changing demands.
• Competency working in multiple systems, such as Carenet CRM, client(s) CRM, Teams, Outlook, etc.
• Ability and willingness to cross-train on other products and clients
• Perform other duties and responsibilities, as assigned
• Participate in coaching sessions, while being open to all feedback provided to improve performance

Qualifications

• High School diploma/GED or equivalent
• 12 or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
• Demonstrates the ability to type a minimum of 35 wpm
• Demonstrates general knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB,Tower, and BSA
• Demonstrates problem-solving skills