Customer Service Representative

We Search @ Searchers & Staffers Corp.; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service firm in Metro Manila is looking for a Customer Service Representative to handle outbound and inbound calls with professionalism. Responsibilities include managing inquiries, logging calls, and preparing reports. Candidates should be graduates of a 4-year course and have at least 6 months of customer service experience. Strong English skills and proficiency in MS Office are required.

Qualifications

• Must have at least 6 months experience in Customer Service.
• Willing to work in BGC Taguig.

Responsibilities

• Conduct outbound calls accurately and professionally.
• Handle inbound phone inquiries in a timely manner.
• Log calls in Sales Force and manage requests.
• Prepare reports with high accuracy.
• Attend required meetings and adhere to performance standards.

Skills

Customer Service experience

Good English communication skills

MS Office proficiency

Typing speed of at least 40wpm

Education

Graduate of any 4 year course

Tools

Sales Force

Job description

Job Qualifications

• Graduate of any 4 year course
• Must have at least 6 months experience in Customer Service
• Proficient with MS Office;
• With typing speed of at least 40wpm
• At least 6 months experience of any Customer Service function;
• Good English oral and written communication skills;
• Willing to work in BGC Taguig;

Responsibilities

• Conducts outbound calls to CPMA call outs in an accurate, professional, timely and polite manner using the prescribed scripts.
• Handles simple and general inbound phone inquiries in a timely, professional, accurate and courteous manner as well as adhere to required scripts.
• Refers request beyond scope and/or escalate as appropriate clients’ complaints if any, to his/her Team Lead.
• Logs successful calls in Sales Force within the call date and immediately refers requests beyond scope for callback to a tenured staff. Monitors and closes all open SRs on agreed turnaround time.
• Prepares required reports with 99.50% accuracy based on agreed turnaround time and frequency. Attends monthly meetings, and huddles with the assigned Team Leader as required.
• Adheres to all measurable department performance standards including but not limited to the following: schedule & break adherence, attendance, aux guidelines, accuracy, etc.
• Demonstrates utmost courtesy at all times for calls made.
• Submit required report as needed.
• Support other outbound project teams when needed
• Provides excellent “front-line” service over the telephone at all times