Customer Service Representative

transcosmos Asia Philippines Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading outsourcing company in Quezon City is seeking an Entry Level Customer Sales Representative to assist clients and address their needs. Candidates must be Senior High School graduates with some BPO experience and strong communication skills. This full-time role requires working onsite during a graveyard schedule. Join a vibrant team and start your career in customer service.

Qualifications

• Must have 6 months of BPO experience with knowledge of basic troubleshooting.
• Good to excellent verbal and written communication skills.

Responsibilities

• Answer client queries professionally to understand their needs.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Engage in active listening and respond efficiently to callers.

Skills

Verbal communication skills

Written communication skills

Basic troubleshooting

Education

Senior High School graduate

Job description

Customer Sales Representative

We are looking for Customer Sales Representatives with the following qualifications:

• Senior High School graduates are welcome to apply
• Must have 6 months of BPO experience with knowledge of basic troubleshooting
• Good to excellent verbal and written communication skills
• Amenable to work onsite in Gilmore, Quezon City
• Amenable to work on a graveyard schedule
• Fixed weekends off (subject to change depending on the business needs)
• Can start as soon as possible

Duties and Responsibilities

• Answer client queries professionally to understand about and address their needs, complaints, or other issues with products or services.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Able to juggle different work activities, shifting attention from one task to another and meet the performance target.
• Engage in active listening and respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Show a willingness to collaborate and support colleagues, offering assistance when needed and promoting a positive team environment.
• Demonstrate strong attention to detail, ensuring accuracy and thoroughness in all tasks and documentation

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

Outsourcing and Offshoring Consulting and Telephone Call Centers