Customer Service Representative

Awards Central Philippines Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service organization in Quezon City is seeking a Customer Service Representative to deliver exceptional service. Responsibilities include listening to customer inquiries, resolving complaints, and following up to ensure satisfaction. Ideal candidates hold a Bachelor's degree and possess strong communication and problem-solving skills. A work schedule from Mondays to Saturdays is required.

Qualifications

• Bachelor's degree in Business Administration or any related program.
• Excellent verbal and written communication skills.
• Strong listening and comprehension abilities.

Responsibilities

• Listen to customers' questions and provide answers.
• Handle customer complaints and troubleshoot issues.
• Follow up with clients by phone, chat, or email.

Skills

Excellent verbal and written communication skills

Strong listening and comprehension abilities

Problem-solving and conflict-resolution skills

Patience and empathy

Education

Bachelor's degree in Business Administration or related program

Job description

Overview

A customer service representative's primary duty is to deliver great customer service. They often have the following customer service responsibilities.

Responsibilities

• Listen to customers' questions and concerns and provide answers or responses.
• Handling customer complaints and troubleshooting issues with products or services.
• Following up with clients or customers by phone, chat or email to check that they're still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that benefit them
• Escalating queries and concerns when necessary
• Updating customers records following each contact
• Staying up to date on the latest products and services an organization provides

Qualifications

• Bachelor's degree in Business Administration or any related program
• Excellent verbal and written communication skills
• Strong listening and comprehension abilities
• Problem-solving and conflict-resolution skills
• Patience and empathy when dealing with customers
• Able to work in Quezon City
• Work schedule: Mondays to Saturdays