Customer Service Representative

Bestoptions Assistance Inc.; Makati; Presencial; PHP 279.000 - 391.000; Jornada completa

Descripción de la vacante

Bestoptions Assistance Inc. in Makati, Philippines, seeks a Customer Business Representative – Back Office to provide administrative and operational support for restaurant operations.

You will address customer concerns, process orders, coordinate with restaurant branches, maintain accurate records, and ensure smooth communication between customers and the operations team, contributing to efficient service and user satisfaction.

Formación

• College graduate
• Customer service experience
• Good verbal and written communication
• Customer-oriented with a positive and professional attitude
• Strong active listening and problem-solving skills
• Computer literate and comfortable using basic computer applications
• Can handle customer concerns professionally and patiently
• Willing to work on shifting schedules, weekends, and holidays
• Can work independently and as part of a team

Responsabilidades

• Provide administrative and operational support to restaurant operations.
• Handle customer concerns and inquiries.
• Process orders and transactions accurately.
• Coordinate with restaurant branches to ensure consistency.
• Maintain accurate records and documentation.
• Ensure clear and efficient communication between customers and the operations team

Conocimientos

Customer service experience

Verbal and written communication

Active listening

Problem-solving

Computer literacy

Teamwork

Flexibility with shifts

Professional demeanor

Educación

College degree

Descripción del empleo

Job Description

The Customer Business Representative – Back Office is responsible for providing administrative and operational support to restaurant operations. The role focuses on handling customer concerns, processing orders and transactions, coordinating with restaurant branches, maintaining accurate records, and ensuring efficient communication between customers and the operations team.

Qualifications:

• College graduate
• With customer service experience
• Good verbal and written communication skills
• Customer-oriented with a positive and professional attitude
• Strong active listening and problem-solving skills
• Computer literate and comfortable using basic computer applications
• Can handle customer concerns professionally and patiently
• Willing to work on shifting schedules, weekends, and holidays
• Can work independently and as part of a team