Customer Service Representative

Pitt Technical Services; Las Piñas; On-site; PHP 240,000 - 360,000; Full time

Job summary

Pitt Technical Services is seeking a Customer Service Officer to join our team in the Philippines. You will be patient, empathetic, and communicative, advocating for customers and resolving issues as they arise.

Responsibilities include handling inquiries, providing accurate information, and maintaining high customer satisfaction. A minimum of 6 months to 3 years in customer service is preferred; a bachelor’s degree or 4 years in college/business is acceptable; CRM experience is a plus.

Qualifications

• 6 months to 3 years of customer service experience.
• Bachelor's degree or 4 years in college/business course.
• Knowledge of common help desk solutions and CRM experience.

Responsibilities

• Ensure excellent service standards
• Provide accurate, valid, and complete information
• Maintain high customer satisfaction
• Respond efficiently to customer inquiries
• Manage large amounts of incoming queries
• Be reliable and be there for customers
• Other deliverables and outcomes as directed by the COMPANY from time to time

Skills

Customer service

Communication

Troubleshooting

Empathy

Problem solving

Education

Bachelor's degree

4 years in college/Business course

Tools

CRM

Help desk software

Job description

About the role

We are currently looking for a Customer Service Officer to join the team. In this role, you will be patient, empathetic, and communicative. You will put yourself in customer service and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. You value customer feedback.

Key responsibilities

• Ensure excellent service standards

• Provide accurate, valid, and complete information

• Maintain high customer satisfaction

• Respond efficiently to customer inquiries

• Manage large amounts of incoming queries

• Be reliable and be there for customers

• Other deliverables and outcomes as directed by the COMPANY from time to time

About you

• At least a minimum of 6 months – 3 year experience in the Customer Service field

• A Bachelor's degree, OR at least 4 years in college or any business course

• Knowledge of common help desk solutions and a working experience in CRM