Customer Service Blended Account Representative

RSD Human Resource Management Consultancy; Pampanga; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Performance Bonus

Job Training

Job summary

A recruitment firm in the Philippines is seeking a Customer Service Blended Account Representative. The role involves assisting customers through various channels, documenting interactions, and maintaining a positive service attitude. Ideal candidates should have at least a High School Diploma and 3 to 6 months of customer service experience. The position includes performance and relocation bonuses, contributing to a rewarding work environment.

Qualifications

• Minimum 3-6 months experience in customer service or a related field.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Assist customers via phone, email, and chat to resolve inquiries.
• Document customer interactions accurately in the system.
• Deliver excellent customer service by maintaining a positive attitude.

Skills

Strong communication skills

Empathetic and solution-oriented

Education

High School Diploma or equivalent

Job description

Customer Service Blended Account Representative

RSD Human Resource Management Consultancy

Job Description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide information about products and services to enhance customer understanding.
• Document customer interactions accurately in the system.
• Deliver excellent customer service by maintaining a positive attitude.
• Collaborate with team members to meet performance targets and improve processes.

Responsibilities and Qualifications

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: 3-6 months in customer service or a related field.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Qualities and Traits: Empathetic, patient, and solution-oriented approach.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks.

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Professional Development

• Job Training

With 30k Performance Bonus and 20k Relocation Bonus (residing in Bulacan, Tarlac, Bataan and Nueva Ecija)

Working Location

RDS Human Resource Management Consultancy

Fraud Warning

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.