Customer Service Representative

Metacom Careers; Hinatuan; On-site; PHP 223,000 - 446,000; Full time

Job summary

Metacom Careers is seeking a customer service professional in the Philippines to handle inquiries and provide timely solutions. The role involves managing high call volumes, maintaining accurate customer records, and collaborating with teammates to improve service delivery.

The ideal candidate will have a Bachelor’s degree or equivalent experience, 0–2 years in customer service, and strong English communication skills.

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficient in English; strong customer service skills; excellent problem-solving abilities.
• Qualities and Traits: Team player with strong interpersonal skills; ability to work in a fast-paced environment.
• Responsibilities and Duties: Ability to manage high call volumes and respond to customer queries effectively.

Responsibilities

• Assist customers with inquiries and provide timely solutions.
• Handle customer complaints and escape when necessary.
• Maintain customer records and update information in the system.
• Work collaboratively with team members to enhance service delivery.

Skills

Customer service

Communication skills

Problem solving

Team player

Education

Bachelor's degree in a relevant field

Job description

Responsibilities

• Assist customers with inquiries and provide timely solutions.
• Handle customer complaints and escape when necessary.
• Maintain customer records and update information in the system.
• Work collaboratively with team members to enhance service delivery.

Description

• Assist customers with inquiries and provide timely solutions.
• Handle customer complaints and escape when necessary.
• Maintain customer records and update information in the system.
• Work collaboratively with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficient in English; strong customer service skills; excellent problem-solving abilities.
• Qualities and Traits: Team player with strong interpersonal skills; ability to work in a fast-paced environment.
• Responsibilities and Duties: Ability to manage high call volumes and respond to customer queries effectively.