Customer Service Representative

HaoLink; Cebu City; On-site; PHP 234,000 - 357,000; Full time

Job summary

A customer service company in Cebu City is seeking candidates for a role involving customer inquiries handling, order status, and complaints. Applicants should be fluent in English and possess basic Excel knowledge. The job requires a positive attitude, ability to work under pressure, and a willingness to work shifting schedules. Fresh graduates are welcome to apply. This is an onsite position at the company's office in Cebu IT Park.

Qualifications

• Fluent in spoken English with a clear accent; able to understand US/UK English.
• Fast learner, able to understand products quickly.
• Patient, responsible, and able to work under pressure.
• Fresh graduates and entry-level candidates are welcome.

Responsibilities

• Handle customer inquiries, order status, refunds, and complaints via phone, chat, and email.
• Accurately log customer information and tickets in the CRM system.
• Deliver professional and consistent service following SOPs.
• Comply with shift schedules and meet daily performance and quality targets.
• Assist in escalated cases and ensure customer satisfaction.
• Work with client for additional requests/tasks.
• Voice promotion/ basic negotiation upon demands.
• Engaging KOL/KOCs upon demands.

Skills

Fluent spoken English

Basic knowledge of Excel

Proficient in reading and writing English

Ability to work under pressure

Positive attitude

Tools

CRM systems

Excel basics

Job description

Responsibilities

• Handle customer inquiries, order status, refunds, and complaints via phone, chat, and email.
• Accurately log customer information and tickets in the CRM system.
• Deliver professional, polite, and consistent service following company SOPs.
• Comply with shift schedules and meet daily performance and quality targets.
• Assist in escalated cases and ensure customer satisfaction.
• Work with client for additional requests/tasks.
• Voice promotion/ basic negotiation upon demands.
• Engaging KOL/KOCs upon demands.

Job Requirements

• Work onsite at company office(Cebu IT park)
• Fluent in spoken English with clear accent; able to understand US/UK English.
• Proficient in English reading and writing.
• Fast learner, able to understand products quickly.
• Basic knowledge of Excel and CRM systems.
• Patient, responsible, and able to work under pressure.
• Positive attitude and stable.
• Willing to work shifting and night shifts.
• Fresh graduates and entry-level candidates are also welcome.