Customer Service Representative

HH Group Cebu Inc.; Cebu City; On-site; PHP 246,000 - 357,000; Full time

Job summary

HH Group Cebu Inc. in Cebu City, Philippines, is seeking a customer support specialist to respond to inquiries via phone, email and chat, and to document every interaction for quality service.

The role requires knowing the products well, processing orders and forms, and ensuring customer satisfaction through professional support and timely follow-up.

Qualifications

• Respond to customer inquiries via phone, email and chat in a timely manner.
• Document all inquiries, requests, resolutions, and follow-up tasks.
• Escalate questions and requests to appropriate departments or persons following the guidelines provided.
• Know the products inside out to answer customer questions.
• Process orders, forms, applications, and requests.
• Ensure customer satisfaction and provide professional customer support.

Responsibilities

• Respond to customer inquiries via phone, email and chat in a timely manner.
• Document all inquiries, requests, resolutions, and follow-up tasks.
• Escalate questions and requests to appropriate departments or persons following the guidelines provided.
• Know the products inside out to answer customer questions.
• Process orders, forms, applications, and requests.
• Ensure customer satisfaction and provide professional customer support.

Job description

Job Description

Responsibilities and Duties:

• Respond to customer inquiries and requests via telephone, email and chat in a timely manner
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate questions and requests to appropriate departments or persons following the guidelines provided
• Know the products inside out to answer customer questions
• Process orders, forms, applications, and requests
• Ensure customer satisfaction and provide professional customer support

Working Location

MEPZ Ecozone, Mactan, Lapu-Lapu, 6015 Cebu, Philippines