Online Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

A customer support outsourcing firm in Cebu City is seeking candidates for a role that includes customer support duties such as order placement, billing assistance, and technical help. Responsibilities also entail handling complaints, processing returns, and providing service information. Applicants should possess a strong customer service mindset, problem-solving skills, and organizational abilities, with previous experience in a call center or back-office setting preferred. This position requires strong English language skills.

Qualifications

• Problem-solving skills to address customer issues effectively.
• Customer service mindset to ensure customer satisfaction.
• Strong English proficiency for effective communication.
• Excellent organizational skills for task management.
• Experience in call center or back-office support is advantageous.

Responsibilities

• Provide customer support and assist with order placements.
• Offer billing and technical assistance as needed.
• Handle customer complaints and process returns.

Skills

Problem solving

Customer service mindset

Strong English language skills

Organizational skills

Experience in call centre or back offi

Job description

Job Description

The role involves customer support duties including order placement, billing, technical assistance, and handling complaints. You will also provide product and service information, take orders, respond to customer complaints, process returns, and perform various related tasks.

Responsibilities

• Customer support, order placement, billing, technical help, complaints.
• Providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities.

Qualifications

• Problem solving
• Customer service mindset
• Strong English language skills
• Organizational skills
• Experience in call centre or back office support

Location

On-site – Cebu