Customer Service Representative

Metacom Careers; Cagayan de Oro; On-site; PHP 223,000 - 446,000; Full time

Job summary

Metacom Careers in Cagayan de Oro is seeking a customer service specialist to handle inquiries via phone, email, and live chat, delivering exceptional service and accurate CRM records.

Responsibilities include resolving issues, promoting solutions, and collaborating with teammates to resolve complex inquiries. Bachelor’s degree preferred; fresh graduates or 0–2 years’ experience valued; strong communication and empathetic attitude required.

Qualifications

• Bachelor's degree preferred.
• Fresh graduate or 0-2 years of experience in customer service.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service through channels such as phone, email, and live chat.
• Assist customers with inquiries, issues, and product information.
• Document customer interactions and maintain accurate CRM records.
• Collaborate with team members to resolve complex customer problems.
• Promote solutions and maintain knowledge of products/services.

Skills

Strong communication

Interpersonal skills

Education

Bachelor's degree in a relevant field

Job description

• Provide exceptional customer service through various channels such as phone, email, and live chat.
• Assist customers with inquiries, issues, and product information.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to resolve complex customer problems.
• Maintain knowledge of company products and services to effectively promote solutions.

Description

• Provide exceptional customer service through various channels such as phone, email, and live chat.
• Assist customers with inquiries, issues, and product information.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to resolve complex customer problems.
• Maintain knowledge of company products and services to effectively promote solutions.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: Fresh graduate or 0-2 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and a positive attitude.
• Responsibilities and Duties: Ability to handle a high volume of customer interactions professionally.