Customer Service Representative

Strategic Alternative Corp.; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

A local service company in Cebu City is looking for an individual to address customer inquiries and ensure satisfaction by providing prompt service. Responsibilities include processing orders and managing deliveries, necessitating a Bachelor’s degree and customer service skills. The position requires on-site work in Brgy. Tayud, Liloan, Cebu.

Qualifications

• Must have customer service skills.
• Willingness to work onsite at Brgy. Tayud Liloan Cebu.
• Onsite work at Brgy. Tayud Liloan Cebu required.

Responsibilities

• Address customer inquiries and resolve complaints.
• Process orders and provide product information.
• Ensure on-time delivery of orders.
• Coordinate on-time delivery of truckers to accounts, timely transmittal of proof of deliveries, and disposition of rejects/returns upon delivery.

Skills

Customer Service Skills

Education

Bachelor's / College Degree in any field

Job description

Responsibilities

• Responsible for addressing customer inquiries, resolving complaints, processing orders, and providing information about the products.
• Ensures a high level of customer satisfaction by delivering prompt, courteous, and effective service through various communication channels such as phone, email, chat, or in person.
• Ensure on time and complete delivery of orders to account once delivery trucks are dispatched out of the warehouse.
• On time delivery of truckers to accounts, on time transmittal of proof of deliveries from truckers, and on time disposition of rejects /returns upon delivery.

Qualifications

• Bachelor's / College Degree in any field.
• Customer Service Skills.
• Must be willing to work onsite at Brgy. Tayud Liloan Cebu.