Customer Service Representative

PM Consulting; Cavite City; On-site; PHP 167,000 - 246,000; Full time

Job summary

PM Consulting in Cavite invites fresh graduates to join as Customer Service Representatives in Bacoor, Cavite. The role is onsite with a night shift, handling inquiries via phone, email, and chat, and delivering friendly, solutions-focused support.

Candidates with 3–6 months of BPO experience are welcome; healthcare BPO exposure is a plus. Strong communication, problem-solving, and interpersonal skills are essential, along with a commitment to meeting quality targets.

Qualifications

• Open to fresh graduates of any course.
• 3 to 6 months of BPO experience preferred.
• Healthcare BPO experience is an advantage.
• Good verbal and written communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Willing to work onsite in Bacoor, Cavite.
• Willing to work on a night shift schedule, including weekends and holidays as required.

Responsibilities

• Handle customer inquiries and concerns through phone, email, or other communication channels.
• Provide accurate information and assistance regarding products, services, and customer requests.
• Resolve customer issues promptly and escalate complex concerns when necessary.
• Maintain accurate documentation of customer interactions and transactions.
• Follow company policies, procedures, and quality standards.
• Demonstrate professionalism, empathy, and effective communication when assisting customers.
• Meet performance targets related to productivity, service quality, and customer satisfaction.
• Maintain the confidentiality of customer information.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Interpersonal skills

Job description

Customer Service Representative

Open to Fresh Graduates | Bacoor, Cavite | Night Shift

Job Summary

We are looking for motivated and customer-oriented individuals to join our team as Customer Service Representatives in Bacoor, Cavite. This opportunity is open to fresh graduates and candidates with 3 to 6 months of BPO experience in any line of business (LOB). Healthcare BPO experience is preferred but not required.

The successful candidates will assist customers with inquiries, address concerns, provide accurate information, and deliver excellent customer service in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries and concerns through phone, email, or other communication channels.
• Provide accurate information and assistance regarding products, services, and customer requests.
• Resolve customer issues promptly and **escalate** complex concerns when necessary.
• Maintain accurate documentation of customer interactions and transactions.
• Follow company policies, procedures, and quality standards.
• Demonstrate professionalism, empathy, and effective communication when assisting customers.
• Meet performance targets related to productivity, service quality, and customer satisfaction.
• Maintain the confidentiality of customer information.

Qualifications

• Open to fresh graduates of any course.
• Candidates with 3 to 6 months of BPO experience in any line of business are welcome to apply.
• Healthcare BPO experience is an advantage.
• Good verbal and written communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Willing to work onsite in Bacoor, Cavite.
• Willing to work on a night shift schedule, including weekends and holidays as required.

Work Details

• Position: Customer Service Representative
• Work Location: Bacoor, Cavite
• Work Setup: Onsite
• Shift: Night Shift
• Experience: Fresh graduates are welcome; 3–6 months of BPO experience preferred
• Preferred Background: Healthcare BPO, but applicants from any LOB are encouraged to apply