Night-Shift Customer Service Rep – Fresh Grads

PM Consulting; Cavite City; On-site; PHP 167,000 - 246,000; Full time

Job summary

PM Consulting in Cavite invites fresh graduates to join as Customer Service Representatives in Bacoor, Cavite. The role is onsite with a night shift, handling inquiries via phone, email, and chat, and delivering friendly, solutions-focused support.

Candidates with 3–6 months of BPO experience are welcome; healthcare BPO exposure is a plus. Strong communication, problem-solving, and interpersonal skills are essential, along with a commitment to meeting quality targets.

Qualifications

• Open to fresh graduates of any course.
• 3 to 6 months of BPO experience preferred.
• Healthcare BPO experience is an advantage.
• Good verbal and written communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Willing to work onsite in Bacoor, Cavite.
• Willing to work on a night shift schedule, including weekends and holidays as required.

Responsibilities

• Handle customer inquiries and concerns through phone, email, or other communication channels.
• Provide accurate information and assistance regarding products, services, and customer requests.
• Resolve customer issues promptly and escalate complex concerns when necessary.
• Maintain accurate documentation of customer interactions and transactions.
• Follow company policies, procedures, and quality standards.
• Demonstrate professionalism, empathy, and effective communication when assisting customers.
• Meet performance targets related to productivity, service quality, and customer satisfaction.
• Maintain the confidentiality of customer information.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Interpersonal skills

Job description

PM Consulting in Cavite invites fresh graduates to join as Customer Service Representatives in Bacoor, Cavite. The role is onsite with a night shift, handling inquiries via phone, email, and chat, and delivering friendly, solutions-focused support.

Candidates with 3–6 months of BPO experience are welcome; healthcare BPO exposure is a plus. Strong communication, problem-solving, and interpersonal skills are essential, along with a commitment to meeting quality targets.