Customer Service Representative (Csr)

NeksJob Philippines; Baco; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

HMO and health benefits

Paid leaves

Career growth and promotion

Job summary

NeksJob Philippines is seeking enthusiastic Customer Service Representatives to join our on-site team in Bacolod. You will assist customers by answering inquiries, resolving concerns, and providing excellent support through phone, chat, or email.

If you have strong communication skills, a positive attitude, and a passion for helping others, we'd love to hear from you. We offer paid training, an equity incentive plan, commission, performance bonuses, and incentives, along with opportunities for

Qualifications

• High school diploma or equivalent. Senior High School graduates welcome to apply.
• Strong English communication skills, both verbal and written.
• Willingness to work shifting schedules, weekends and holidays.

Responsibilities

• Handle customer inquiries via phone, email, or chat in a professional manner.
• Resolve customer concerns and provide accurate information about products and services.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex concerns to the appropriate department when necessary.
• Meet individual and team performance targets, including quality, productivity, and attendance.

Skills

Excellent English

Problem solving

Attention to detail

Willing to work shifts

Education

Senior High School graduates welcome

Tools

Basic computer skills

Job description

On-site - Bacolod No Exp Required High/Senior High School Full-time

Job Description

We are looking for enthusiastic and customer-focused Customer Service Representatives to join our growing team. In this role, you will assist customers by answering inquiries, resolving concerns, and providing excellent support through phone, chat, or email. If you have strong communication skills, a positive attitude, and a passion for helping others, we'd love to hear from you.

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Key Responsibilities

• Handle customer inquiries via phone, email, or chat in a professional manner.
• Resolve customer concerns and provide accurate information about products and services.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex concerns to the appropriate department when necessary.
• Meet individual and team performance targets, including quality, productivity, and attendance.

Qualifications

• High school graduate (Senior High School graduates are welcome to apply).
• College graduates or undergraduates are encouraged to apply.
• Previous customer service or BPO experience is an advantage but not required.
• Excellent English communication skills, both verbal and written.
• Basic computer and typing skills.
• Strong problem-solving abilities and attention to detail.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite or in a hybrid setup, depending on business requirements.
• Competitive salary package
• Performance incentives and bonuses
• Paid training
• HMO and health benefits
• Paid leaves
• Career growth and promotion opportunities
• Fun and supportive work environment