Night-Shift CSR | Fresh Grads Welcome | Bacoor, Cavite

Our Clients; Cavite City; On-site; PHP 201,000 - 279,000; Full time

Job summary

Our Clients in Bacoor, Cavite is hiring a Customer Service Representative to join our night shift team. Fresh graduates are welcome and candidates with 3–6 months of BPO experience are encouraged to apply. Healthcare BPO background is a plus.

You will handle customer inquiries via phone and email, provide accurate information, document interactions, and escalate issues when needed while maintaining confidentiality and quality standards in a fast-paced environment.

Qualifications

• Fresh graduates of any course may apply.
• 3–6 months of BPO experience required or preferred.
• Healthcare BPO experience is an advantage.
• Willing to work onsite in Bacoor Cavite.
• Willing to work night shift, including weekends and holidays as required.

Responsibilities

• Handle customer inquiries and concerns through phone, email, or other communication channels.
• Provide accurate information and assistance regarding products, services, and customer requests.
• Resolve customer issues promptly and escalate complex concerns when necessary.
• Maintain accurate documentation of customer interactions and transactions.
• Follow company policies, procedures, and quality standards.
• Demonstrate professionalism, empathy, and effective communication when assisting customers.
• Meet performance targets related to productivity, service quality, and customer satisfaction.
• Maintain the confidentiality of customer information.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Interpersonal skills

Job description

Our Clients in Bacoor, Cavite is hiring a Customer Service Representative to join our night shift team. Fresh graduates are welcome and candidates with 3–6 months of BPO experience are encouraged to apply. Healthcare BPO background is a plus.

You will handle customer inquiries via phone and email, provide accurate information, document interactions, and escalate issues when needed while maintaining confidentiality and quality standards in a fast-paced environment.