Onsite Healthcare CSR – US Account, Cavite

RSD Human Resource Management Consultancy; Cavite City; On-site; PHP 113,832 - 189,720; Full time

Benefits offered by this job

Performance Bonus

Paid training

Job summary

RSD Human Resource Management Consultancy in Cavite City is inviting applications for a US Healthcare Customer Service Representative on-site, full-time, ideal for fresh graduates or current students. You will handle member and provider inquiries, assist with benefits, claims, eligibility and billing, document interactions, and uphold data privacy while meeting quality and productivity targets.

Training is provided, with opportunities for growth in a supportive, dynamic environment and a

Qualifications

• Strong English communication skills required.
• At least 6 months of BPO experience, or a college graduate (no call center experience required).
• Willing to work onsite in Cavite.
• Must have an active Viber account.
• Strong customer service, problem-solving, and computer navigation skills.
• Willing to work on a shifting schedule, including weekends and holidays, if required.

Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently.
• Assist customers with healthcare-related inquiries, including benefits, claims, eligibility, and billing.
• Provide accurate information while maintaining a high level of customer service.
• Document customer interactions and update records in the system.
• Follow company policies, client guidelines, and data privacy standards.
• Meet quality, productivity, and attendance targets.

Skills

English communication

Customer service

Problem-solving

Computer navigation

Education

College graduate

Job description

RSD Human Resource Management Consultancy in Cavite City is inviting applications for a US Healthcare Customer Service Representative on-site, full-time, ideal for fresh graduates or current students. You will handle member and provider inquiries, assist with benefits, claims, eligibility and billing, document interactions, and uphold data privacy while meeting quality and productivity targets.

Training is provided, with opportunities for growth in a supportive, dynamic environment and a