Customer Service Representative

Best Tools Group Careers; Caloocan; On-site; PHP 279,000 - 390,600; Full time

Job summary

Best Tools Group Careers is seeking a Customer Service Representative for the INGCO Service Center. The role is onsite with a Monday to Saturday schedule from 7:30 AM to 4:30 PM, primarily handling product repairs, service requests, and after-sales concerns.

You will assist customers with service procedures and statuses, coordinate with technicians and internal teams, maintain accurate records, and promote a positive customer experience through professional communication.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communication, Hospitality Management, or related field.
• Experience in customer service, client relations, after-sales support, or service center operations.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle inquiries, concerns, and service requests professionally.
• Customer-focused with problem-solving abilities.

Responsibilities

• Serve as the primary contact for customers regarding repairs and after-sales concerns.
• Provide accurate information about service procedures, repair status, and policies.
• Record and process customer concerns, repair requests, and service transactions.
• Coordinate with technicians and internal departments to ensure timely resolution.
• Monitor progress and update customers on repair completion and service schedules.
• Maintain accurate customer records and service documentation.
• Handle feedback and escalate unresolved concerns when needed.
• Support front-desk and service-center operations to assist customers.

Skills

Customer service

Verbal and written communication

Interpersonal skills

Problem solving

Time management

Detail oriented

Professional composure

Multi-tasking

Client relations

Education

Bachelor's degree in Business/related field

Tools

Microsoft Office

Job description

CUSTOMER SERVICE REPRESENTATIVE

Work Location: INGCO Service Center

Work Schedule: Monday to Saturday | 7:30 AM 4:30 PM

Work Setup: Onsite

Skills & Qualifications

• Bachelor's Degree holder in Business Administration, Marketing, Communication, Hospitality Management, or any related field
• With experience in customer service, client relations, after-sales support, or service center operations
• Strong interpersonal and communication skills, both verbal and written
• Able to handle customer inquiries, concerns, and service requests professionally
• Customer-focused with a positive attitude and strong problem-solving abilities
• Capable of managing multiple customer transactions while maintaining service quality
• Familiar with preparing service-related documents, reports, and customer records
• Knowledgeable in Microsoft Office applications such as Word, Excel, and Outlook
• Able to coordinate effectively with technicians, service personnel, and other departments
• Detail-oriented with good organizational and time management skills
• Able to remain professional and composed when handling customer concerns
• Willing to learn service center processes, repair workflows, and after-sales procedures
• Responsible, dependable, and able to work with minimal supervision
• Willing to work onsite from Monday to Saturday, 7:30 AM to 4:30 PM
• Available to start as soon as possible

Job Description

• Serve as the primary point of contact for customers regarding product repairs, service requests, and after-sales concerns
• Assist customers by providing accurate information about service procedures, repair status, and company policies
• Receive, record, and process customer concerns, repair requests, and service transactions
• Coordinate with service technicians and internal departments to ensure timely resolution of customer concerns
• Monitor service progress and provide customers with updates regarding repair completion and service schedules
• Maintain accurate customer records, service documentation, and transaction logs
• Handle customer feedback professionally and escalade unresolved concerns when necessary
• Assist in preparing service reports and operational documentation as required
• Support front-desk and service center operations to ensure efficient customer assistance
• Promote a positive customer experience through professional and courteous service
• Perform other customer support and administrative duties assigned by management