Customer Service Representative

Recruitify_HR; Angeles; On-site; PHP 201,000 - 290,000; Full time

Job summary

Recruitify HR is seeking a Customer Service Representative in the Philippines to handle inquiries via phone, email, and chat, assist customers with product choices, and resolve issues. You will maintain records, collaborate with teammates, and provide detailed product information as needed.

The role requires strong communication and interpersonal skills, 1–3 years of customer service experience, patience, and empathy in fast-paced settings, with potential evening/weekend shifts depending on

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1-3 years of customer service experience.
• Strong communication and interpersonal skills.
• Patience and empathy in handling customer concerns.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product selection and resolve any issues or complaints.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer service and satisfaction.
• Provide product and service information to customers as needed.

Skills

Communication

Interpersonal skills

Patience

Empathy

Education

Bachelor's degree in a relevant field

Job description

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product selection and resolve any issues or complaints.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer service and satisfaction.
• Provide product and service information to customers as needed.

Description

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product selection and resolve any issues or complaints.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer service and satisfaction.
• Provide product and service information to customers as needed.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of customer service experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and empathy in handling customer concerns.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks.
• Working Conditions: May involve evening and weekend work depending on business needs.