Customer Service Representative

stack sourcinggg; Angeles; On-site; PHP 223,000 - 290,000; Full time

Job summary

stack sourcinggg is seeking a friendly and patient customer service representative to join our team in Angeles City, Philippines. You will handle inquiries, provide accurate product information, resolve complaints, and help maintain customer records. This role emphasizes teamwork and a willingness to learn.

Flexible hours including weekends may be required. Strong communication skills and a positive attitude are essential to delivering excellent service and supporting process improvements within

Qualifications

• High School Diploma or equivalent preferred.
• 0-2 years of experience in a customer service role is a plus, but not required.
• Excellent communication skills and a friendly demeanor.
• Strong problem-solving abilities and patience while dealing with customers.
• Ability to work in a team-oriented environment.

Responsibilities

• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints effectively and efficiently.
• Assist in maintaining customer records and updating information as required.
• Collaborate with team members to improve customer service processes.
• Participate in training sessions to enhance knowledge and skills in customer service.

Skills

Excellent communication

Friendly demeanor

Education

High School Diploma or equivalent

Job description

Description

• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints effectively and efficiently.
• Assist in maintaining customer records and updating information as required.
• Collaborate with team members to improve customer service processes.
• Participate in training sessions to enhance knowledge and skills in customer service.

Requirements

• Educational Qualifications:High School Diploma or equivalent preferred.
• Experience Level:0-2 years of experience in a customer service role is a plus, but not required.
• Skills and Competencies:Excellent communication skills and a friendly demeanor.
• Qualities and Traits:Strong problem-solving abilities and patience while dealing with customers.
• Responsibilities and Duties:Ability to work in a team-oriented environment.
• Working Conditions:Flexible hours, including weekends, may be required.