Customer Service Representative

Angeles City, Pampanga, Philippines; Angeles; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

HMO

Free dependent after 2 years

Free meals

Free shuttle service

Recreational facility

Promotions and salary increases

Job summary

Swak BPO Corp. in Clark Freeport Zone, Angeles City, Pampanga, is seeking a Customer Service Representative to join our dynamic team. This on-site role focuses on delivering courteous, accurate support to customers via phone and email, helping to resolve inquiries and build lasting relationships.

You will use MS Office and online platforms, handle multiple tasks, and thrive in a fast-paced environment. We offer HMO, potential career advancement, free meals, shuttle services, and a fun,

Qualifications

• 6 months to 1 year of experience in a BPO or customer service role.
• Strong verbal and written communication in English.
• Excellent customer service orientation with problem-solving and active listening.
• Ability to multitask, manage time, and prioritize tasks.

Responsibilities

• Respond to customer inquiries via phone and email in a courteous and efficient manner.
• Deliver accurate, timely, and relevant information to customers.
• Establish and nurture long-term customer relationships through clear communication.
• Record concerns, issues, and resolutions accurately with follow-up actions.
• Take a proactive approach to assist customers and exceed service expectations.
• Use internet-based platforms and MS Office tools to complete daily tasks.

Skills

Customer service

English proficiency

Communication skills

Multitasking

Problem solving

Tools

MS Office

Internet platforms

Job description

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for a Customer Service Representative to join our dynamic team.

Job Responsibilities:

• Respond to customer inquiries and service requests via phone and email in a courteous and efficient manner
• Provide exceptional customer support by delivering accurate, timely, and relevant information
• Establish and nurture long-term customer relationships through clear and effective communication
• Record customer concerns, issues, and resolutions accurately, ensuring appropriate follow-up actions
• Take a proactive approach in assisting customers and consistently exceed service expectations
• Use internet-based platforms and MS Office tools to efficiently complete daily responsibilities

Job Requirements:

• Minimum of 6 months to 1 year of experience in a BPO or customer service role
• Strong verbal and written communication skills in English
• Excellent customer service orientation with solid problem-solving and active listening abilities
• Ability to multitask effectively, manage time well, and prioritize tasks efficiently
• Background knowledge of insurance products is a plus

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.