Operations Supervisor

Swak BPO Corp; Angeles; Sur place; PHP 391 000 - 580 000; Plein temps

Avantages offerts par ce poste

HMO with dependent after 2 years

Free meals provided by the company

Free shuttle services

Recreational facility

Promotions and salary increases

Résumé du poste

Swak BPO Corp. in Clark Freeport Zone, Angeles City, Pampanga, is seeking an Operations Supervisor to lead day-to-day operations, coach teams, and ensure performance standards are met across the unit. You will monitor productivity, quality, attendance, and safety, while applying policies and driving best practices.

The role emphasizes staffing, onboarding, performance management, and cross-functional collaboration to support continuous improvement in a fast-paced environment.

Qualifications

• Has 3–5 years of experience in operations, team leadership or supervisory roles.
• Strong verbal and written communication skills.
• Highly reliable and punctual with good attendance.
• Adept at conflict resolution and proactive problem-solving.
• Collaborative with a strong team orientation.

Responsabilités

• Supervise and coordinate day-to-day operational activities to ensure efficiency and consistency.
• Lead, coach, and motivate team members to meet performance standards and KPIs.
• Monitor productivity, quality, attendance, and safety metrics; address gaps proactively.
• Implement and enforce operational policies, procedures, and best practices.
• Identify process improvement opportunities and support continuous improvement initiatives.
• Resolve operational issues, escalations, and workflow challenges in a timely manner.
• Partner with HR, Quality, Training, Recruitment as needed.
• Assist with scheduling, staffing, onboarding, and performance management.

Connaissances

Team leadership

Communication

Conflict resolution

Multitasking

Description du poste

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for an Operations Supervisor to join our dynamic team.

Job Responsibilities

• Supervise and coordinate day-to-day operational activities to ensure efficiency and consistency
• Lead, coach, and motivate team members to meet performance standards and KPIs
• Monitor productivity, quality, attendance, and safety metrics; address gaps proactively
• Implement and enforce operational policies, procedures, and best practices
• Identify process improvement opportunities and support continuous improvement initiatives
• Resolve operational issues, escalations, and workflow challenges in a timely manner
• Partner with cross-functional teams (HR, Quality, Training, Recruitment) as needed
• Assist with scheduling, staffing, onboarding, and performance management

Job Requirements

• Has 3 – 5 years of experience in operations, team leadership or supervisory roles
• Highly reliable, dependable, and able to maintain attendance & punctuality
• Has aptitude for conflict resolution, develop solution and proactiveness
• Strong team orientation and highly collaborative
• Has passion for leadership and mentorship
• Exceptional verbal and written communication skills
• Strong understanding of company services, operational procedures and policies
• Ability to manage multiple priorities in a fast-paced environment

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increasesA company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.