On-Site Customer Service Pro — Growth & Global Support

Angeles City, Pampanga, Philippines; Angeles; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

HMO

Free dependent after 2 years

Free meals

Free shuttle service

Recreational facility

Promotions and salary increases

Job summary

Swak BPO Corp. in Clark Freeport Zone, Angeles City, Pampanga, is seeking a Customer Service Representative to join our dynamic team. This on-site role focuses on delivering courteous, accurate support to customers via phone and email, helping to resolve inquiries and build lasting relationships.

You will use MS Office and online platforms, handle multiple tasks, and thrive in a fast-paced environment. We offer HMO, potential career advancement, free meals, shuttle services, and a fun,

Qualifications

• 6 months to 1 year of experience in a BPO or customer service role.
• Strong verbal and written communication in English.
• Excellent customer service orientation with problem-solving and active listening.
• Ability to multitask, manage time, and prioritize tasks.

Responsibilities

• Respond to customer inquiries via phone and email in a courteous and efficient manner.
• Deliver accurate, timely, and relevant information to customers.
• Establish and nurture long-term customer relationships through clear communication.
• Record concerns, issues, and resolutions accurately with follow-up actions.
• Take a proactive approach to assist customers and exceed service expectations.
• Use internet-based platforms and MS Office tools to complete daily tasks.

Skills

Customer service

English proficiency

Communication skills

Multitasking

Problem solving

Tools

MS Office

Internet platforms

Job description

Swak BPO Corp. in Clark Freeport Zone, Angeles City, Pampanga, is seeking a Customer Service Representative to join our dynamic team. This on-site role focuses on delivering courteous, accurate support to customers via phone and email, helping to resolve inquiries and build lasting relationships.

You will use MS Office and online platforms, handle multiple tasks, and thrive in a fast-paced environment. We offer HMO, potential career advancement, free meals, shuttle services, and a fun,