Customer Service Representative

Fortem Auctrix Inc.; Albay; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading customer service firm in the Philippines is seeking a Customer Service Representative to assist customers by answering inquiries, resolving issues, and maintaining positive relationships. The ideal candidate should be trustworthy, detail-oriented, and willing to work a flexible schedule, including weekends. Experience in customer service is preferred but not mandatory as training will be provided.

Qualifications

• Must be trustworthy and have a pleasing personality.
• Experience in customer service is a plus.
• Able to work a flexible schedule including weekends.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Provide accurate product and policy information.
• Resolve customer complaints in a professional manner.
• Process orders, returns, and exchanges as needed.

Skills

Trustworthy

Good customer service skills

Detail-oriented

Education

High School Graduate

Job description

Overview

A Customer Service Representative (CSR) is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. Their goal is to ensure customer satisfaction and build positive relationships with clients.

Job Description

Customer Service Representative

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in-person.


• Provide accurate information about products, services, and company policies.


• Resolve customer complaints and issues in a timely and professional manner.


• Process orders, returns, and exchanges as needed.


• Maintain customer records and update account information.


• Work closely with other departments to ensure customer needs are met.

Qualifications

• Trustworthy and with pleasing personality


• High School Graduate, ALS, Senior/Junior High or HIGHER


• With experience is a plus or w/o experience as long as willing to be trained


• Can work shifting schedule, flexible hours including weekends or holidays


• Physically fit


• With valid original barangay and police clearance


• Good with customer service is an edge


• Detail-oriented, and good with customers