Customer Service Representative (CSR) - Cubao | Greenhills

Quess (Philippines) Corp; Quezon City; In loco; PHP 223.000 - 279.000; Tempo pieno

Descrizione del lavoro

Quess (Philippines) Corp is hiring a Customer Service Representative to be the primary contact for customers, addressing inquiries, resolving issues, and processing standard transactions with professionalism and empathy.

The role requires 6 months+ experience in customer service, a SHS or college degree, excellent verbal and written communication, high emotional intelligence, and willingness to work onsite in Cubao or Greenhills, including night shifts.

Competenze

• 6 months+ work experience in customer service.
• At least SHS graduate or college graduate.
• Strong verbal and written communication skills with active listening abilities.
• Willing to work onsite in Cubao or Greenhills and night shifts.

Mansioni

• Handle inbound inquiries via phone, email, live chat, or messaging platforms in a timely and courteous manner.
• Diagnose customer concerns, troubleshoot issues, and provide accurate, effective solutions or elevate complex problems to the appropriate department.
• Process orders, updates, cancellations, and returns accurately within internal management systems.
• Educate customers on product features, pricing, policies, and procedures to ensure clarity and transparency.
• Log all customer interactions, feedback, and resolution steps accurately in the CRM or ticketing database.
• Relay recurring customer pain points and product improvement suggestions to internal teams.

Conoscenze

Customer service experience

Verbal and written communication

Active listening

Emotional intelligence

Multitasking

Night shift willingness

Formazione

SHS graduate

College graduate

Strumenti

CRM software

Descrizione del lavoro

About the role

The Customer Service Representative is the primary point of contact for customers, ensuring positive interactions and high satisfaction levels. In this role, you will address inquiries, resolve issues, process standard transactions, and provide clear information about company products or services with professionalism and empathy.

Key responsibilities

• Handle inbound inquiries via phone, email, live chat, or messaging platforms in a timely and courteous manner
• Diagnose customer concerns, troubleshoot issues, and provide accurate, effective solutions or elevate complex problems to the appropriate department
• Process orders, updates, cancellations, and returns accurately within internal management systems
• Educate customers on product features, pricing, policies, and procedures to ensure clarity and transparency
• Log all customer interactions, feedback, and resolution steps accurately in the CRM or ticketing database
• Relay recurring customer pain points and product improvement suggestions to internal teams

About you

• 6 months or above work experience in customer service representative
• At least SHS graduate or college graduate
• Strong verbal and written communication skills with active listening abilities
• High emotional intelligence, patience, conflict resolution, and the ability to multitask in a fast-paced environment
• Willing to work onsite in Cubao or Greenhills
• Willing to work on a night shift and shifting schedule