Customer Service Representative

Tuesday Square; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service firm in Metro Manila is seeking a Customer Service Representative to assist clients by providing information, answering questions, and resolving complaints. Ideal candidates should have at least 1 year of BPO experience and be high school graduates. Immediate availability is preferred.

Qualifications

• At least 1 year of BPO experience required.
• Available to start ASAP.

Responsibilities

• Provide information about products and services.
• Answer customer questions via phone, email, or chat.
• Resolve customer complaints in a timely manner.
• Process orders and handle billing or payments.
• Maintain customer accounts and records.

Skills

Empathy

Problem solving

Communication

Active listening

Technical knowledge

Patience

Tenacity

Adaptability

Education

High school graduate

Job description

We are looking for a Customer Service Representative to work onsite in Metro Manila.

What does a CSR do?

A customer service representative (CSR) helps build a relationship between a business and its customers by providing information, answering questions, and resolving complaints:

Provide information

• CSRs provide information about products and services. They may also offer products and services.

Answer questions

• CSRs listen to customers' questions and concerns and provide answers or responses. They may do this via phone, email, social media, or chat.

Resolve complaints

• CSRs address and resolve customer complaints or concerns in a professional and timely manner. They may provide appropriate solutions and alternatives within the time limits.

Process requests

• CSRs take orders, calculate charges, and process billing or payments. They may also handle returns or replacements.

Maintain customer accounts

• CSRs review customer accounts and make changes, if necessary. They may also update customer information.

Maintain records

• CSRs keep records of customer interactions. They may also process customer accounts and file documents.
• Some skills that are useful for customer service representatives include:
• Empathy, Problem solving, Communication, Active listening, Technical knowledge, Patience, Tenacity, and Adaptability.

• Applicants should at least be high school graduates to apply.
• Applicants should have at least 1 year of BPO Experience to apply
• Applicants should be available to start ASAP