CSR/Customer Service Representative | No BPO Experience Required | Virtual

StaffSmart Outsourcing; Quezon City; On-site; PHP 246,000 - 312,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Health and wellness initiatives

Job summary

StaffSmart Outsourcing in Quezon City is seeking enthusiastic Customer Service Representatives to join our growing team at UP Technohub. This full-time role offers training and support for beginners with no prior BPO experience.

You will handle inbound/outbound inquiries, provide accurate responses, and document interactions in our systems while maintaining a professional and empathetic approach. Join a dynamic team and grow with us.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Excellent listening and comprehension abilities.
• Patience and empathy when dealing with customers.
• Problem-solving mindset with the ability to find solutions.
• Proficiency in using computer systems and basic software.
• Willingness to learn and adapt to new processes.
• Ability to work flexibly, including non-standard hours.
• Positive attitude, reliability and commitment to quality service.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses.
• Resolve issues efficiently with courtesy.
• Process transactions, orders, and requests per procedures.
• Document all interactions accurately in company systems.
• Follow policies, standards, and brand guidelines.
• Identify opportunities to improve customer satisfaction.
• Collaborate with team to meet targets and objectives.
• Maintain confidentiality and handle sensitive information.

Skills

Communication skills

Active listening

Empathy

Problem solving

Computer literacy

English proficiency

Adaptability

Team collaboration

Education

High school diploma

Tools

Computer systems

Keyboard proficiency

Basic software apps

Job description

About us
StaffSmart Outsourcing is a leading customer service outsourcing provider committed to delivering exceptional support solutions to businesses across diverse industries. We pride ourselves on building a culture of excellence, innovation, and employee development. Our mission is to empower our team members with the tools, training, and opportunities they need to succeed whilst maintaining the highest standards of customer satisfaction for our clients.

About the role
We are seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team in UP Technohub, Quezon City. This is a full-time position that offers an exciting opportunity for individuals new to the business process outsourcing (BPO) industry. No previous BPO experience is required, as we provide comprehensive training and support to all successful candidates.

Key responsibilities
As a Customer Service Representative, your primary duties will include:

• Handling inbound and outbound customer inquiries via phone call

• Providing accurate, timely, and professional responses to customer questions and concerns

• Resolving customer issues efficiently whilst maintaining a positive and courteous demeanour

• Processing customer transactions, orders, and requests in accordance with established procedures

• Documenting all customer interactions in the company's systems with accuracy and attention to detail

• Following company policies, quality standards, and brand guidelines in all customer communications

• Identifying opportunities to enhance customer satisfaction and contributing ideas for service improvement

• Collaborating with team members and supervisors to meet departmental targets and objectives

• Maintaining confidentiality and handling sensitive customer information with integrity

What we're looking for
To excel in this role, you should possess the following skills, qualifications, and experience:

• High school diploma or equivalent qualification as a minimum educational requirement

• Strong communication skills, both written and verbal, with the ability to articulate clearly and professionally

• Excellent listening and comprehension abilities to understand customer needs effectively

• Patience and empathy when dealing with diverse customer personalities and challenging situations

• Problem-solving mindset with the ability to think critically and find appropriate solutions

• Proficiency in using computer systems, keyboards, and basic software applications

• Willingness to learn and adapt to new systems, processes, and procedures

• Ability to work flexibly, including potential shifts outside standard business hours

• Positive attitude, reliability, and commitment to maintaining quality service standards

What we offer
We are committed to supporting the professional growth and wellbeing of our team members. Our key benefits include:

• Comprehensive on-the-job training program designed specifically for individuals new to the industry

• Competitive salary and performance-based incentives

• Career progression opportunities within our expanding organization

• Health and wellness initiatives to support your physical and mental wellbeing

• Access to ongoing professional development and skills enhancement programmes

• Supportive team environment with experienced mentors and supervisors

• Employee recognition schemes celebrating outstanding performance and contributions

• Flexible scheduling options to accommodate your lifestyle needs