Customer Service Rep: Full-Time, Training & Growth

StaffSmart Outsourcing; Philippines; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Career progression

Health & wellness

Professional development

Mentorship

Employee recognition

Flexible scheduling

Job summary

StaffSmart Outsourcing is hiring Customer Service Representatives in UP Technohub, Quezon City. This full-time role offers comprehensive training and support for newcomers to the BPO industry.

You will handle customer inquiries, provide accurate information, and resolve issues while maintaining a courteous and professional demeanor. The position emphasizes learning, flexibility in shifts, and collaboration within a supportive team.

Qualifications

• Strong written and verbal communication to engage customers clearly
• Excellent listening and comprehension to identify needs
• Patience and empathy when handling diverse customers
• Problem-solving mindset with ability to resolve issues efficiently
• Proficiency with basic computer systems and software applications
• Willingness to learn and adapt to new processes
• Ability to work flexible shifts and meet targets

Responsibilities

• Handle inbound and outbound customer inquiries via phone
• Provide accurate, timely, and professional responses
• Resolve customer issues with courtesy and efficiency
• Process orders and requests following established procedures
• Document all interactions in company systems accurately
• Follow policies, quality standards and brand guidelines
• Identify opportunities to improve customer satisfaction
• Collaborate with team and supervisors to meet targets
• Maintain confidentiality of customer information

Skills

Communication skills

Active listening

Empathy

Problem solving

Computer literacy

Education

High school diploma

Job description

StaffSmart Outsourcing is hiring Customer Service Representatives in UP Technohub, Quezon City. This full-time role offers comprehensive training and support for newcomers to the BPO industry.

You will handle customer inquiries, provide accurate information, and resolve issues while maintaining a courteous and professional demeanor. The position emphasizes learning, flexibility in shifts, and collaboration within a supportive team.