Customer Service Pro — Onsite Santa Rosa with PTO & Benefits

TTEC; Santa Rosa; On-site; PHP 201,000 - 301,000; Full time

Job summary

TTEC in Santa Rosa, Laguna is seeking a Customer Service Representative to handle inbound customer inquiries and provide clear guidance on products and solutions. You’ll help resolve issues with empathy and accuracy, ensuring a positive experience for every caller.

As part of a global team, you’ll enjoy an inclusive culture and opportunities for professional development, with a benefits package tailored to your role and performance.

Qualifications

• Open to candidates with a Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Candidates should be willing to work within Santa Rosa, Laguna

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Job description

TTEC in Santa Rosa, Laguna is seeking a Customer Service Representative to handle inbound customer inquiries and provide clear guidance on products and solutions. You’ll help resolve issues with empathy and accuracy, ensuring a positive experience for every caller.

As part of a global team, you’ll enjoy an inclusive culture and opportunities for professional development, with a benefits package tailored to your role and performance.