Customer Service Pro - Night-Shift (Fresh Grads Welcome)

Jobsavenueph; Davao City; Vor Ort; PHP 246.000 - 357.000; Vollzeit

Zusammenfassung

IBEX is hiring a Customer Service Representative in the Philippines to handle calls with empathy, assess customer needs, and provide effective solutions. The role emphasizes maintaining friendliness under pressure and meeting productivity and quality targets.

Fresh graduates and career shifters are welcome. Night shifts and shifting schedules apply, requiring strong English communication, reliability, and a proactive, learning mindset.

Qualifikationen

• Strong English communication skills.
• Night shift availability with shifting schedule.
• Detail-oriented and reliable.
• Self-motivated and eager to learn.
• Team player with integrity.
• Resourceful and fast learner.

Aufgaben

• Handle incoming calls with empathy and confidence.
• Understand and assess customer needs to deliver helpful solutions.
• Resolve issues using critical thinking and great communication.
• Stay friendly and efficient - even under pressure.
• Meet or exceed productivity and quality goals.
• Handle escalations with professionalism.
• Follow company processes while maintaining a positive attitude.

Kenntnisse

English proficiency

Detail-oriented

Self-motivated

Team player

Night shift

Fast learner

Reliability

Ausbildung

High School graduate (Old Curriculum)

Senior High School graduate

Jobbeschreibung

IBEX is hiring a Customer Service Representative in the Philippines to handle calls with empathy, assess customer needs, and provide effective solutions. The role emphasizes maintaining friendliness under pressure and meeting productivity and quality targets.

Fresh graduates and career shifters are welcome. Night shifts and shifting schedules apply, requiring strong English communication, reliability, and a proactive, learning mindset.