Onsite Customer Care Specialist — Night Shifts (Fresh Grads)

Quess (Philippines) Corp; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Quess (Philippines) Corp is seeking an on-site customer service representative to handle inquiries via phone, email, and chat. You will provide accurate product and policy information, assist with concerns and requests, and document interactions to keep records updated.

Open to fresh graduates and applicants with or without BPO experience, with emphasis on good communication and a positive attitude. Night shifts and shifting schedules are involved to support customers effectively.

Qualifications

• High School or Senior High School graduate.
• Fresh graduates welcome and BPO-experience not required.
• Applicants with or without BPO experience may apply.
• Good communication and interpersonal skills.
• Basic computer skills and willingness to learn.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and company policies.
• Assist customers with concerns, complaints, and requests.
• Resolve customer issues professionally and efficiently.
• Document customer interactions and update records accordingly.

Skills

Phone support

Email support

Chat support

Communication

Interpersonal skills

Willingness to learn

Education

High School / Senior High School

Job description

Quess (Philippines) Corp is seeking an on-site customer service representative to handle inquiries via phone, email, and chat. You will provide accurate product and policy information, assist with concerns and requests, and document interactions to keep records updated.

Open to fresh graduates and applicants with or without BPO experience, with emphasis on good communication and a positive attitude. Night shifts and shifting schedules are involved to support customers effectively.