Ibex Davao - Hiring Bpo Agents - No Bpo Experience Required

Jobsavenueph; Davao City; On-site; PHP 246,000 - 357,000; Full time

Job summary

IBEX is hiring a Customer Service Representative in the Philippines to handle calls with empathy, assess customer needs, and provide effective solutions. The role emphasizes maintaining friendliness under pressure and meeting productivity and quality targets.

Fresh graduates and career shifters are welcome. Night shifts and shifting schedules apply, requiring strong English communication, reliability, and a proactive, learning mindset.

Qualifications

• Strong English communication skills.
• Night shift availability with shifting schedule.
• Detail-oriented and reliable.
• Self-motivated and eager to learn.
• Team player with integrity.
• Resourceful and fast learner.

Responsibilities

• Handle incoming calls with empathy and confidence.
• Understand and assess customer needs to deliver helpful solutions.
• Resolve issues using critical thinking and great communication.
• Stay friendly and efficient - even under pressure.
• Meet or exceed productivity and quality goals.
• Handle escalations with professionalism.
• Follow company processes while maintaining a positive attitude.

Skills

English proficiency

Detail-oriented

Self-motivated

Team player

Night shift

Fast learner

Reliability

Education

High School graduate (Old Curriculum)

Senior High School graduate

Job description

NOW HIRING! Customer Service Champions Wanted - Fresh Grads and Career Shifter (Mcdo, Jollibee, Starbucks, Ace Hardware, SM Sales)

Are you ready to kickstart (or level up!) your BPO career with one of the most trusted global customer service companies? Join IBEX and become part of a team that values growth, excellence, and people-first service!

Your Role

• As a Customer Service Representative, you will:
• Handle incoming calls with empathy and confidence
• Understand and assess customer needs to deliver helpful solutions
• Resolve issues using critical thinking and great communication
• Stay friendly and efficient - even under pressure!
• Meet or exceed productivity and quality goals
• Handle escalations with professionalism
• Follow company processes while maintaining a positive attitude

What We're Looking For

• At least High School Graduate (Old Curriculum)
• At least SHS Graduate
• Willing to work the night shift and on a shifting schedule
• Strong English communication skills
• Detail-oriented and reliable
• Self-motivated and committed to learning
• Team player with integrity
• Resourceful and fast learner