Night-Shift Customer Support Specialist

ibex; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

ibex is looking for a customer service representative based in the Philippines, specifically in Pasig. Your role will involve managing incoming calls, assessing customer needs, and providing effective resolutions to their issues.

The ideal candidate should either be a high school graduate with at least 6 months of call center experience or someone who has completed two years in college. This position will require working on night shifts and demands strong English communication and critical thinking skills.

Qualifications

• At least high school graduate with 6 months call center experience, or finishing at least two years in college.
• Willingness to work during night shift.
• Resourceful and responsible for personal learning and development.

Responsibilities

• Manage incoming calls from customers.
• Guide customers based on their needs.
• Resolve customer issues promptly.
• Maintain productivity and quality standards.
• Escalate customer issues as necessary.

Skills

Critical thinking skills

Customer service skills

Attention to detail

Team player

Strong command of English

Education

High school graduate or at least 2 years in college

Job description

ibex is looking for a customer service representative based in the Philippines, specifically in Pasig. Your role will involve managing incoming calls, assessing customer needs, and providing effective resolutions to their issues.

The ideal candidate should either be a high school graduate with at least 6 months of call center experience or someone who has completed two years in college. This position will require working on night shifts and demands strong English communication and critical thinking skills.