Ibex Davao - Hiring Bpo Agents - No Bpo Experience Required

Dreambridge By Jobsavenueph; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

IBEX in the Philippines is hiring a Customer Service Representative. Fresh grads and career shifters are welcome. You will handle inbound calls with empathy and provide solutions while meeting quality and productivity goals.

We look for strong English communication, reliability, and a willingness to work night shifts on a rotating schedule. Join a trusted global customer service team and grow with us.

Qualifications

• Strong English communication skills
• Detail-oriented and reliable
• Self-motivated and eager to learn
• Team player with integrity and accountability
• Willing to work the night shift and on a shifting schedule

Responsibilities

• Handle incoming calls with empathy and confidence
• Understand and assess customer needs to deliver helpful solutions
• Resolve issues using critical thinking and great communication
• Stay friendly and efficient - even under pressure
• Meet or exceed productivity and quality goals
• Handle escalations with professionalism
• Follow company processes while maintaining a positive attitude

Skills

English communication

Detail-oriented

Self-motivated

Team player

Fast learner

Night shift

Education

High School Diploma (Old Curriculum)

Senior High School (SHS) Graduate

Job description

NOW HIRING! Customer Service Champions Wanted - Fresh Grads and Career Shifter (Mcdo, Jollibee, Starbucks, Ace Hardware, SM Sales)

Are you ready to kickstart (or level up!) your BPO career with one of the most trusted global customer service companies? Join IBEX and become part of a team that values growth, excellence, and people-first service!

Your Role

• As a Customer Service Representative, you will:
• Handle incoming calls with empathy and confidence
• Understand and assess customer needs to deliver helpful solutions
• Resolve issues using critical thinking and great communication
• Stay friendly and efficient - even under pressure!
• Meet or exceed productivity and quality goals
• Handle escalations with professionalism
• Follow company processes while maintaining a positive attitude

What We're Looking For

• At least High School Graduate (Old Curriculum)
• At least SHS Graduate
• Willing to work the night shift and on a shifting schedule
• Strong English communication skills
• Detail-oriented and reliable
• Self-motivated and committed to learning
• Team player with integrity
• Resourceful and fast learner