Customer Service Agent - Cubao

ibex; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading outsourcing company is seeking a Customer Service Agent in Quezon City. Responsibilities include managing customer calls, resolving issues, and maintaining quality service standards. Candidates should have at least a high school diploma with call center experience or be pursuing college education. This is an entry-level, full-time position with a night shift requirement.

Qualifications

• At least high school graduate with 6 months call center experience for candidates with experience.
• At least two years in college for candidates without experience.
• Strong command of the English language.

Responsibilities

• Manage incoming calls from customers.
• Assess customer’s needs and guide accordingly.
• Resolve customer issues using critical thinking.

Skills

Customer service skills

Critical thinking

Communication

Attention to detail

Education

High school graduate with call center experience

At least two years in college

Job description

ibex Quezon City, National Capital Region, Philippines

Job Overview

We are seeking a Customer Service Agent - Cubao to join our team at ibex

This job can be based out of any of the following sites: Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Responsibilities

• Manage incoming calls from customers.
• Assess customer’s needs and guide the customer accordingly.
• Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
• Maintain acceptable call lengths while remaining friendly, informative and helpful.
• Maintain productivity and quality standards.
• Demonstrate appropriate sense of urgency for customer responses.
• Escalate customer issues appropriately and correctly.
• Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrate knowledge and use of departmental resources, policies and procedures.
• Reach campaign goals
• All other duties as assigned.

Qualifications

• For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
• For Candidates without Call Center Experience, they must finish at least two years in college
• Willing to work during night shift with shifting schedule
• Responsible for own learning, development and achievement
• Team player with strong integrity
• Resourceful and has strong attention to detail
• Strong command of the English language

Seniority level

Entry level

Employment type

Full-time

Job function

Other - Outsourcing/Offshoring