Customer Service Representative

Nextvas; Calamba; On-site; PHP 246,000 - 379,000; Full time

Job summary

Nextvas is seeking a dedicated Customer Service Representative to join our team in the Philippines. You will be the primary contact for customers, addressing inquiries, resolving concerns, and delivering exceptional service with empathy and professionalism.

You will collaborate with colleagues to ensure consistent, high-quality support across channels. Qualifications include a high school diploma or equivalent, proven experience in customer service or a related role, excellent verbal and written

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related role.
• Proficient in CRM software and basic computer applications.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues effectively, ensuring high satisfaction levels.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate team or supervisor as needed.
• Stay up-to-date with company offerings, processes, and industry best practices.
• Contribute to a positive team environment by collaborating with colleagues and sharing insights.

Skills

Customer service experience

Communication skills

Problem-solving

Attention to detail

Multitasking

Empathy and patience

Education

High school diploma or equivalent

Tools

CRM software

Basic computer applications

Job description

Job Description

We are seeking a dedicated and empathetic Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering exceptional service. If you have strong communication skills, a problem-solving mindset, and a passion for helping others, we want to hear from you!

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.


• Provide accurate information about products, services, and company policies.


• Resolve customer issues effectively, ensuring high satisfaction levels.


• Maintain detailed and accurate records of customer interactions in the CRM system.


• Escalate complex issues to the appropriate team or supervisor as needed.


• Stay up-to-date with company offerings, processes, and industry best practices.


• Contribute to a positive team environment by collaborating with colleagues and sharing insights.

Qualifications

• High school diploma or equivalent


• Proven experience in a customer service or related role.


• Excellent verbal and written communication skills.


• Strong problem-solving abilities and attention to detail.


• Proficiency in using CRM software and basic computer applications.


• Ability to manage multiple tasks and prioritize effectively.


• Empathy, patience, and a customer-first attitude.