Customer Service Pro - BPO Agent | Pasig, No Exp

Neksjob Philippines; Pasig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring an on-site Customer Service Representative in Pasig to support customers via phone, email, and chat. No prior experience required; training will be provided. You should have strong communication skills, active listening abilities, and basic computer proficiency.

The role focuses on handling inquiries, explaining policies, and resolving issues with professionalism. Responsibilities include addressing account details, product information, and order updates,

Qualifications

• No experience required; training provided.
• Strong communication and active listening abilities are essential.
• Basic computer proficiency and familiarity with common software are expected.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues calmly and professionally.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain accurate records of all customer interactions and account changes.

Skills

Communication skills

Active listening

Basic computer proficiency

Education

High School Diploma

Job description

Neksjob Philippines is hiring an on-site Customer Service Representative in Pasig to support customers via phone, email, and chat. No prior experience required; training will be provided. You should have strong communication skills, active listening abilities, and basic computer proficiency.

The role focuses on handling inquiries, explaining policies, and resolving issues with professionalism. Responsibilities include addressing account details, product information, and order updates,