Customer Experience Associate

Myhealthyway Clinic; Manila; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Employee of the Month Award

Employee Recognition Program

HMO

Annual Company Trip

Job Training

Job summary

A healthcare provider in Manila is seeking a Customer Experience Officer to enhance customer interactions and satisfaction. This on-site role involves handling customer inquiries, managing complaints, and maintaining detailed records. The ideal candidate should have exceptional communication skills, strong organizational abilities, and experience with CRM software. Required qualifications include a minimum of an HND or equivalent. The position offers performance bonuses, health insurance, and annual company trips.

Responsibilities

• Maintain a positive, empathetic attitude toward customers at all times.
• Acknowledge and resolve customer complaints efficiently.
• Keep detailed records of customer interactions and transactions.
• Provide feedback on customer service processes.
• Generate sales leads by assessing customer needs.
• Engage in active listening and clarify information.
• Work with teams to enhance customer satisfaction.

Skills

Exceptional verbal and written communication abilities

Highly detail-oriented and organized

Ability to handle conflicts calmly and professionally

Familiarity with CRM software

Ability to work under pressure

Strong knowledge of customer engagement channels

Education

Minimum HND or equivalent qualification

Job description

Job Description

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

A Customer Experience Officer acts as the face of the company, working closely with customers or clients to provide information about products and services, process orders and returns, and maintain customer accounts. The role requires a professional demeanor and the ability to handle customer interactions across multiple channels including phone, email, and social media.

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program

Insurance Health & Wellness

• HMO
• Annual Company Trip

Professional Development

• Job Training

Responsibilities

• Customer Interaction: Maintain a positive, empathetic attitude toward customers at all times and respond promptly to inquiries
• Complaint Resolution: Acknowledge and resolve customer complaints efficiently while following up to ensure resolution
• Record Keeping: Keep detailed records of customer interactions, transactions, comments, and complaints
• Feedback Collection: Provide feedback on the efficiency of customer service processes and suggest improvements based on customer needs
• Sales Support: Generate sales leads by identifying and assessing customer needs to achieve satisfaction
• Communication: Engage in active listening with customers, confirming or clarifying information as necessary
• Team Collaboration: Work with cross-functional teams to enhance overall customer satisfaction and contribute to team efforts by accomplishing related results as needed

Required Skills

• Communication Skills: Exceptional verbal and written communication abilities are crucial for interacting with customers effectively
• Organizational Skills: Highly detail-oriented and organized to manage multiple tasks simultaneously
• Conflict Management: Ability to handle conflicts calmly and professionally while providing appropriate solutions
• Technical Proficiency: Familiarity with CRM software and job-specific databases is essential for tracking customer interactions
• Adaptability: Must be able to work under pressure and adapt to changing circumstances in a fast-paced environment.
• Education: A minimum of an HND (Higher National Diploma) or equivalent qualification is typically required
• Industry Knowledge: Strong knowledge of customer engagement channels and experience in similar industries can enhance effectiveness in this role

Working Location

On-site - Manila