Business Development Officer

XMC BPO Manila; Pasig; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Commission

Health Insurance

Flexible Hours

Company Social Events

Parking Space

Job summary

A prominent BPO company in Metro Manila is seeking a Business Development Associate to drive growth by identifying new business opportunities and building strong relationships with clients. This full-time role requires at least 2 years of experience in client services, exceptional communication skills, and proficiency in CRM software. Additionally, the role offers benefits such as commission and flexible hours.

Qualifications

• Minimum of 2 years of experience in client services, customer support, or a related role.
• Exceptional verbal and written communication skills.
• Problem-solving abilities.
• Proficiency in using CRM software and lead generation tools.

Responsibilities

• Conduct market research to gather data on trends and customer preferences.
• Develop and implement sales strategies to generate revenue.
• Maintain comprehensive client records to ensure clarity.
• Develop sales strategies, client service plans, and retention efforts.
• Collaborate with multiple departments to implement growth initiatives.
• Handle client inquiries efficiently and direct complex queries appropriately.
• Provide technical assistance on products and services to clients.
• Escalate issues to management for prompt resolution and follow-up.
• Document client interactions and maintain thorough records.
• Proactively identify potential service concerns and mitigate issues.
• Keep abreast of new products and market trends; suggest improvements.
• Outbound outreach to develop new business opportunities and qualify leads.
• Execute targeted email marketing campaigns to key clients and prospects.
• Research and maintain a lead generation database to boost sales efforts.

Skills

Negotiation

Cold Calling

Lead Generation

Customer Relationship Management

Competitor Analysis

Sales Support

Technical Assistance

Issue Resolution

Documentation

Market Awareness

Outbound Outreach

Email Marketing

Database Management

Education

High school diploma or equivalent

Associate’s or bachelor’s degree in business, communications, or related field preferred

Bachelor’s degree in business, communications, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Overview

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Commission

Government Mandated Benefits

Insurance Health & Wellness

HMO

Others

Company Social Events

Company Equipment, Parking Space, Sleeping Quarters

Maternity & Paternity Leave

Work-Life Balance

Flexible Hours

Read More

Business Development Associate

A Business Development Associate is responsible for driving growth within a company by identifying new business opportunities, building relationships, and contributing to the company's revenue. This role is crucial for laying the foundation for long-term success by creating and nurturing connections with potential clients, partners, and markets

• Market Research and Analysis: Conducting market research to gather and analyze data on market trends, customer preferences, and competitor activities. This helps in identifying potential business opportunities and areas for growth.
• Identifying and Qualifying Leads: Finding potential clients or partners who could benefit from the company's products or services. Assessing their potential value and determining whether they are worth pursuing.
• Building and Maintaining Client Relationships: Regular communication with clients to understand their needs, address concerns, and provide solutions. Nurturing these relationships to ensure long-term satisfaction and loyalty.
• Sales and Revenue Generation: Developing and implementing sales strategies, client service and retention plans, and analyzing sales data to inform or update marketing strategies.
• Collaboration: Working closely with various departments to implement growth strategies and manage multiple projects concurrently
• Inquiry Management: Handle client inquiries efficiently, directing complaints or complex queries to the relevant departments in a timely manner.
• Technical Assistance:Provide clients with technical support on products and services, ensuring a clear understanding of functionalities and benefits.
• Issue Resolution: Expedited serious issues to management for prompt resolution, following up to ensure client satisfaction.
• Documentation: Maintain comprehensive client records and document all processes to ensure clarity and continuity.
• Proactive Intervention: Identify potential client service concerns and facilitate proactive intervention steps to mitigate issues.
• Market Awareness: Keep abreast of new products, emerging trends in client services, and recommend product improvements based on client feedback
• Outbound Outreach: Make outgoing calls to develop new business opportunities and qualify leads.
• Email Marketing: Execute directed email marketing campaigns to key clients and prospects.
• Database Management: Research and maintain a lead generation database to enhance sales efforts.

• High school diploma or equivalent; associate’s or bachelor’s degree in business, communications, or related field preferred.
• Minimum of 2 years of experience in client services, customer support, or a related role.
• Exceptional verbal and written communication skills.
• Problem-solving abilities
• Proficiency in using CRM software and lead generation tools.
• Ability to work independently and as part of a team.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook)
• Interpersonal Skills: A professional demeanor with the ability to build rapport with clients and team members

• Negotiation
• Cold Calling
• Lead Generation
• Customer Relationship Management
• Competitor Analysis
• Sales Support

Working Location

Preview

HR Officer XMC BPO Manila

Active within three days

Important Notices

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• withholds your ID,
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