Customer Service – Non Insurance Accounts

Risewave Consulting Inc.; Pasig; On-site; PHP 300,000 - 400,000; Full time

Job summary

A leading consulting firm in the Philippines is seeking a Customer Service Representative to deliver excellent customer support in line with service level agreements. Ideal candidates should be customer-focused and have strong communication skills, with at least 6 months of experience in BPO. This role requires adaptability and willingness to work during shifting schedules, including holidays.

Qualifications

• Open to HS/SHS graduates, or college graduates with at least 6 months BPO experience.
• Strong verbal and written communication skills are required.
• Must be willing to work shifting schedules, including holidays.

Responsibilities

• Provide excellent customer service support in accordance with SLAs.
• Ensure high-quality interactions with customers.
• Resolve inquiries in a timely and professional manner.

Skills

Strong communication skills

Customer-focused mindset

Problem-solving abilities

Professional attitude and adaptability

Education

HS/SHS graduates or college undergraduates/graduates

Job description

The Customer Service Representative (CSR) provides excellent customer service support in accordance with the defined scope of work and service level agreements (SLAs). This role involves ensuring high-quality interactions with customers, meeting quantitative performance standards, and resolving inquiries in a timely and professional manner.

Job Requirements:

• Open to HS (old curriculum)/SHS graduates, college undergraduates, or college graduates with at least 6 months BPO experience
• Strong communication skills (verbal and written)
• Willing to work shifting schedules, including holidays, as required

Key Skills & Attributes:

• Customer-focused mindset
• Problem-solving abilities
• Professional attitude and adaptability
• Ability to meet performance and quality standards consistently