Customer Service – Non Insurance Accounts (with Industry Experience)

Risewave Consulting Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service firm in Metro Manila is seeking a Customer Service Representative. This role involves providing excellent support, ensuring high-quality interactions, and resolving inquiries efficiently. Candidates should have at least 1 year of experience in financial, healthcare, or insurance sectors, and possess strong communication skills. Willingness to work various shifts, including holidays, is required.

Qualifications

• At least 1 year experience in financial, healthcare, or insurance sectors.
• Strong verbal and written communication skills.
• Willingness to work shifting schedules and holidays.

Responsibilities

• Provide excellent customer service support.
• Ensure high-quality interactions with customers.
• Resolve customer inquiries in a timely manner.

Skills

Customer-focused mindset

Problem-solving abilities

Strong communication skills

Professional attitude

Adaptability

Education

College undergraduate or graduate

Job description

The Customer Service Representative (CSR) provides excellent customer service

support in accordance with the defined scope of work and service level agreements

(SLAs). This role involves ensuring high-quality interactions with customers, meeting

quantitative performance standards, and resolving inquiries in a timely and professional manner.

Requirements

• Open to college undergraduates or graduates with at least 1 year experience in financial, healthcare, or insurance sectors
• Strong communication skills (verbal and written)
• Willing to work shifting schedules, including holidays, as required

Key Skills & Attributes

• Customer-focused mindset
• Problem-solving abilities
• Professional attitude and adaptability
• Ability to meet performance and quality standards consistently