CSR - Fresh Graduates

Private Advertiser; Cavite City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Private Advertiser in Cavite City, Philippines is hiring a customer service representative to answer inquiries and help customers solve problems over the phone. You will listen closely to customers, understand their needs, and provide the best solutions in a single call.

The role requires willingness to work on shifting schedules or attend onsite training. No BPO experience is required for college graduates; for undergraduates or SHS, at least 6 months of BPO experience is preferred.

Qualifications

• No BPO experience required for college graduates; for undergraduates or SHS/HS (old curriculum): at least 6 months of BPO experience.
• Good to excellent English communication skills.
• Willingness to work on shifting schedules or onsite training if required.

Responsibilities

• Answer inquiries and help customers solve their problems over the phone
• Listen closely to customers to understand their needs and provide the best solutions in one call
• Introduce exciting new products and services to customers
• Log and categorize call outcomes after each conversation and create regular summary reports
• Meet or exceed daily and weekly goals to help the team succeed

Skills

English communication

Job description

Responsibilities:

• Answer inquiries and help customers solve their problems over the phone
• Listen closely to customers to understand their needs and provide the best solutions in one call
• Introduce exciting new products and services to customers
• Log and categorize call outcomes after each conversation and create regular summary reports
• Meet or exceed daily and weekly goals to help the team succeed

Qualifications

• Education: No BPO Experience required for College Graduates | For Undergraduates or SHS/HS (old curriculum): at least 6 months of BPO Experience

• Skills: Good to excellent English communication skills.
• Availability: Willingness to work on shifting schedules or onsite training if required.